Cookies are small files that are generated by your web browser and stored on your computer. The files contain a small amount of data specific to a website and allow the website to remember who you are and to personalise your experience when you return to the website.
Cookies enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.
Cookies may be either "persistent" or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
To opt out of being tracked by Google Analytics across all websites visit the Google Analytics website
Automatically generated the first time the website is accessed over the browser. This is another cookie which is used to identify the user’s session on the server. This cookie is deleted when you close your browser.
Automatically generated as a result of a request to the Web App Server Instances.
This cookie is used to store the option chosen in the cookie settings page so that your settings are preserved when you return to this website.
Google Analytics – these cookies are used to help us to measure how users interact with our website content. For more information visit Google analytics
Twitter - We use a Twitter feed plugin on the home page of this website. This plugin is used to display the latest tweets from Ombudsman Services. For more information visit Twitter
Hotjar – We use hotjar to collect internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone. For more information visit Hotjar
Facebook Analytics – these cookies and tracking pixels are used to measure the performance of various parts of the site and for targeting ads. For more information visit Facebook analytics