Accessibility.

Making our services accessible to all.

Ombudsman Services is committed to making its services accessible to everyone.

A disability can affect they way people take in and understand information. We have carefully considered the design of our website and content with this in mind.

Our website meets all priority two requirements of the W3C Web Content Accessibility Guidelines 2.1 (WCAG 2.1). This used to be called Level AA compliance.

What does this mean to someone who might need help?

We’ve designed our website to be completely responsive so that is caters to the needs of consumers who may need a more accessible online experience.

We’ve thought about the following:

  • People who can't see very well: The colours and the contrast between them; the size of text and the choice of fonts.
  • People who are blind: How a screen reader interprets the content on our pages.
  • People who can't hear very well: How any audio content is represented visually.
  • People who find a keyboard or mouse hard to use: The ease with which someone can find their way to parts of the page.
  • People who find words difficult: The length of sentences and paragraphs and the words we use. The fonts and size of text. The chance to have text read out loud.

How can you contact us?

You can contact us online, over the phone or in writing. We have special services available for those who might have sight, hearing or speech difficulties:

Telephone calls.

We can make and receive calls using a text relay service. We can offer translation services for Welsh speaking consumers.

Letters from us.

We can provide documents in alternative formats such as large print, coloured paper, audio and Braille. Contact us at FormatThis@Ombudsman-Services.org to make a request. We’ll do our best to help.

Contact us using a sign language interpreter.

British Sign Language users can contact us using a sign language interpreter, through InterpretersLive, click here for more information.

This service is available from 8am until midnight, seven days a week. Outside of these hours, we can provide pre-bookable video interpreting with 30 minutes notice. If you leave your contact details in a video message we will contact you to rearrange the call. If an interpreter is not immediately available, you can hold or retry the call later.