Communications complaint advice and cases

We are reviewing our advice and factsheets and will update this page in advance of our Twitter Q&A on Wednesday 3 August. In the meantime, these links may help: 
Ofcom - using your phone abroad
Ofcom - lost or stolen phone

We publish advice and information to help consumers make the most of their communications services and ensure they know what to do if they have a complaint about a communications provider.  

Considerations we take when investigating

Unwanted calls 

If you are worried about nuisance calls or text messages, Ofcom has published information on how to protect yourself from nuisance calls and messages.

Communications case summaries

To help you understand more about the work of Ombudsman Services: Communications, we publish a selection of anonymous communications case summaries. These include an outline of the complaint, our review and the resolution.