The sectors we work in.

We’re approved to review complaints across a range of sectors including energy and communications. We can also handle matters regarding non-regulated sectors such as copyright and home improvement.

Complaining about energy and communications providers

Energy sector

Find out about making a complaint about an energy supplier (including any problems you experience with The Green Deal.)

Energy complaints

Communications sector

Find out about making a complaint about a communications provider and the types of services you’ll find within this sector.

Communications complaints

The other sectors we’re approved to work in

Copyright sector

Our job is to resolve complaints about bodies that either own or administer the licensing of copyright materials on behalf of third parties. These are called collective management organisations.

Find out how to complain about copyright issues.

Contact us for more help and advice on:

Phone: 0330 440 1601

Home improvement sector

We can consider complaints about home improvement companies who are currently members of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) or Home Insulation and Energy Systems (HIES).

You can check which traders are registered by visiting either the DGCOS website or the HIES website.

Contact us for more help and advice on:

Phone: 0330 440 1634

UK finance sector: Invoice finance and asset-based lending

We consider complaints about providers of invoice finance (factoring and invoice discounting) or asset-based lending that are members of The Asset Based Finance Association (ABFA), part of UK Finance.

If the company is unable to resolve the complaint for you, you must contact the Asset Based Finance Association team at UK Finance to let it know you have a complaint about one of its members.

The team can be contacted on +44 (0) 203 934 1456 and

The ABFA team will log the complaint and obtain basic information from you and the company before passing this on to ombudsman services to investigate.

Complain to ABFA

Want to complain about a removal company?

The Reallymoving website explains exactly what’s involved in complaining about a removal company.