By Ombudsman Services | Dec 10, 2018
One Select, an energy supplier with about 36,000 domestic customers, has ceased to trade.
Energy regulator Ofgem says it will choose a new supplier as quickly as possible to take on One Select’s customers.
Affected consumers have been reassured that outstanding credit balances will be protected, with energy supplies continuing as normal without interruption.
David Pilling, head of policy at Ombudsman Services, which operates the Energy Ombudsman scheme, said:
“If you have been affected by the collapse of One Select, we would echo Ofgem’s advice – namely to take a meter reading and sit tight while another supplier is appointed. Do not switch to another energy supplier.
“As we have done following the recent collapse of other suppliers such as Iresa and Extra Energy, we are keen to work with whoever is appointed to take on One Select’s customers in order to ensure a smooth transition.
“If you’re a consumer who has a complaint about One Select open with us, please be advised that we will be in touch in due course with information on next steps.”
Read more on the Ofgem website