Supporting improvement

We aim to improve complaint handling across the industries we work with.

We work with the companies that join our service. We offer one-to-one support or provide industry wide advice. By participating with Ombudsman Services, companies show that they take customer complaints seriously – it is a mark of quality. Our dedicated relationship management team works with participating companies to discuss complaint trends, to provide feedback and to support improvement. Below is a list of information, advice and resources for our participating companies.

General advice

Advice and information for communications providers

Advice for energy companies

Advice for property firms


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