By now you should have logged a complaint with your provider. If you haven’t heard anything from them, get in touch to see where your complaint is up to. You should have waited six to eight weeks for a resolution or received a deadlock letter referring you to us.
We have a set of rules that govern the complaints we can and cannot accept for review. Once you submit your details we’ll use these rules to assess your complaint to see if we can help.
We aim to help as many people as we can, but there are some circumstances when we will not be able to review a complaint, such as: