Ombudsman updates

We post regular news and updates on our website homepage, our news archive and via our Twitter account (@OmbudServices).

Media enquiries

If you have a media enquiry you can contact our press team by emailing

Information and resources

Advice and cases

You can see examples of the work we do to resolve complaints by looking at the relevant sector pages:

Annual reports

We publish complaint data and information about our services and the work we do in our annual reports.

Data publishing

We publish quarterly data about the complaints we accept and resolve in our energy sector.

Consumer case studies

National press and media frequently approach Ombudsman Services looking for consumers who want to share their positive experiences of getting their complaints resolved.  If you are willing to share your experience with our press office, please let us know. Send an email to quoting your name and case reference number.