We know complaining isn’t easy, but we want to make sure it’s fair. We put people at the heart of our service.
We’re approachable, helpful and a human voice for consumers. We are the people that consumers and small businesses can turn to for impartial advice and a solution that’s fair.
We’re approved by Ofgem - the UK gas and electricity regulator - to independently handle disputes between consumers and energy suppliers. We have more than 450 energy providers signed up to our scheme.
We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme. We have more than 1450 communications providers signed up to our scheme.
Matt Vickers, Chief Executive - Ombudsman Services.