Matthew Vickers joined Ombudsman Services on March 2015. He was Chief Executive of the Scottish Legal Complaints
Commission (SLCC) between 2012 and 2015. The SLCC is an independent and impartial public body, set up to resolve
complaints about the legal profession and to improve standards of service in the sector. His experience in
dispute resolution is enhanced by his work as an accredited mediator and as a Board Trustee to the Scottish
For four years, he worked overseas with the Foreign and Commonwealth Office as British Consul, initially in the
Canary Islands and subsequently in Madrid. Before entering public service, Matthew’s background was in retail
and FMCG. From 2004 to 2008, he was a director of McCurrach, one of the UK’s largest instore execution agencies.
He joined McCurrach from Safeway Stores plc. where he had started on a graduate programme.
Originally from Merseyside, he studied at Oxford University and the London School of Economics. He completed
doctoral research at Oxford in 2000, assessing the importance of civic image in Victorian and Edwardian