Complaints data

We frequently get asked about the types and volumes of disputes that we handle. We share a range of figures in our annual report, including the total number of disputes we resolve and a breakdown by sector. We also publish quarterly statistics about the complaints we accept and resolve for the communications sector.

We publish quarterly Key Performance Indicator statistics to reflect our performance in the communications sector, as required by Ofcom. We report on: calls answered in less than two minutes; calls answered in less than five minutes; decisions issued within six weeks; decisions issues within eight weeks; and written correspondence replied to within 10 days.

• Take a look at our latest Data publishing for Ofcom Q3 2023