Complaints data

Want to know more about the types and volumes of complaints we handle across the organisation? Get the latest complaints data here.

Complaints data

Consumers, participating companies, media and other organisations frequently ask about the types and volumes of complaints and enquiries that we handle. We share a range of figures in our annual report, including the total number of complaints we resolve and a breakdown by sector. We also publish quarterly statistics about the complaints we accept and resolve for the energy and communications sector.