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Glide Utilities charges some customers too much for gas

Because of a mistake in calculating bills, Glide Utilities has charged some of its customers too much for their gas. For most customers the extra charges were £4 or less.
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Comment on Ofgem's Iresa announcement

This morning, Ofgem announced that it has banned Iresa from taking on new customers, increasing existing customers’ direct debits and asking them for one-off payments for up to three months until it resolves customer service issues.
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Bad service causes more shoppers to ‘walk out’

According to the fifth annual CAM report, consumers ignored 78 million issues last year, an increase of three million from 2016.