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BBC TV Licensing appoints Ombudsman Services to handle complaints

We have been appointed by BBC TV Licensing as the final escalation point in its complaint handling process. Chief Ombudsman Lewis Shand Smith comments.
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Ombudsman Services shines as it's named Contact Centre of the Year 2017

Ombudsman Services has been named winner of the Call North West Contact Centre of the Year (100+) award for 2017.
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Know your energy rights guide developed with Age UK

In conjunction with Age UK we’ve developed a ‘know your energy rights’ guide.